Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent HMXMGR High Performance KVM (2YGLD-HMXMGR) Hw Maintenance Hmxmgr

The Vertiv 2 Year Gold Hardware Maintenance Plan for the Vertiv Avocent HMXMGR High Performance KVM (2YGLD-HMXMGR) is the ultimate solution for those seeking reliable and comprehensive support for their enterprise-level KVM systems. This maintenance plan is tailored to ensure that your operations remain uninterrupted, providing peace of mind through its extensive coverage options.

• Comprehensive Coverage: This Gold Hardware Maintenance Plan offers full support for your Vertiv Avocent HMXMGR, ensuring that you have access to essential services during critical times.
• Rapid Response Time: With a service response time of 2-8 hours based on severity level, you can be assured that your issues will be addressed promptly, minimizing downtime and maximizing productivity.
• Advanced Replacement: The plan includes next-business-day replacement units delivered prior to shipping your failed unit back to Vertiv, ensuring seamless continuity for your operations.
• Media Retention Option: With advanced replacement and media retention, customers can keep their failed unit and provide a certificate of destruction within a specified timeframe, offering added convenience and security.
• 24/7 Support Access: Enjoy anytime access to telephone support, ensuring that you can reach experts to resolve issues whenever they arise, day or night.

Technical Details of the Product

• Product Type: Hardware Maintenance Plan
• Duration: 2 Years
• Product Supported: Vertiv Avocent HMXMGR High Performance KVM
• Response Time: 2-8 hours, dependent on severity level
• Support: 24/7 Telephone Support Available
• Advanced Replacement: Yes, next-business-day delivery
• Media Retention: Yes, option to keep dead unit

How to Install

To activate your Vertiv 2 Year Gold Hardware Maintenance Plan for the Vertiv Avocent HMXMGR, follow these simple steps:

1. Purchase the maintenance plan through an authorized Vertiv retailer or directly from Vertiv.
2. Register your product online using the unique serial number found on your KVM unit.
3. Keep your purchase receipt as proof of activation.
4. For any support or service requests, contact Vertiv’s dedicated support line at any time, 24/7.
5. In case of hardware failure, follow the instructions provided by the support team for RMA processes and replacement.

Frequently Asked Questions

What does the Gold Hardware Maintenance Plan cover?

The plan covers hardware failures and provides expedited replacement, phone support, and media retention options.

How quickly can I expect a replacement unit?

With the Gold Hardware Maintenance Plan, you can expect a next-business-day replacement unit to be delivered, ensuring minimal disruption to your operations.

Is there a limit to the support calls I can make?

No, the 24/7 telephone support allows you to reach out for assistance as often as needed.

Can I retain my failed unit?

Yes, the advanced replacement with media retention option allows you to keep your failed unit and provide a certificate of destruction at a later date.

What is the service response time?

The service response time varies depending on the severity level of the issue, typically ranging from 2 to 8 hours.